Delete your InferMoney account

You can delete your InferMoney account and all of its data in either of two ways:

1. In the app: Profile → Delete account, then confirm. If your free trial or subscription has ended, the same button is on the lock screen ("Free trial ended" / "Subscription expired"), next to Export Data and Support.
2. Without the app: email supportinfermoney@gmail.com from the address you signed up with, with the subject "Delete my account". We schedule the deletion and reply with its date. A request from any other address is answered with a request to write from the registered one.

What is deleted, and when

Deletion is scheduled 30 days ahead. Signing in during those 30 days offers "Restore my account", which cancels it. After the 30 days, the account and everything attached to it — the whole book, notes and journal entries with their photos, the profile and the avatar — are removed from the active service and cannot be restored through the app.

If you want a copy, export your data before you delete the account. Changes made offline that have not synced yet are stored only on that device and are lost if the app or the device goes before they sync.

Deleting the account does not cancel a subscription: cancel it in the store account that charged you first, on iOS in Settings → your name → Subscriptions, on Android in Play Store → Payments and subscriptions.

What is kept for a limited time

Some records outlive the account for a limited time:

• copies in our database backups, until they are overwritten in the regular backup cycle;
• data sent to our AI provider, which it deletes within 30 days unless longer retention is needed to enforce its usage policy or is required by law;
• subscription transaction records, for as long as tax and accounting law requires (generally 5 years from the end of the calendar year in which the tax payment deadline expired);
• crash reports, until the error is fixed;
• usage statistics, until they are no longer needed for analysis or you withdraw your consent;
• support requests, until the request is resolved and any related claims are time-barred;
• data needed for a legal claim, until the claim is resolved and time-barred.

Apple and Google keep their own purchase records under their terms. The details are in the Privacy Policy.

Contact

More answers: Support.